Totnes Cinema CIC

Last updated: [April 2026]

We’re a social enterprise cinema, and we take your privacy seriously. This policy explains what information we collect, why we collect it, and how we look after it when you use our website, book tickets, visit our venue, or get in touch with us.

For the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018), Totnes Cinema CIC is the “data controller” of your personal data.

1. What information we collect

We only collect the information we need to run our cinema and stay in touch with you. This may include:

• Your name and email address
• Your billing details when you buy tickets
• Details of bookings or purchases you make
• Messages or enquiries you send to us
• Basic technical information (such as IP address and website usage)
• Your preferences for receiving emails (if you sign up)
• CCTV images if you visit our venue

2. How we use your information

• Processing ticket bookings and sending confirmations
• Managing events and attendance
• Replying to your enquiries
• Sending occasional updates or newsletters (only if you’ve opted in)
• Improving our website and understanding usage
• Keeping our venue safe and secure
• Meeting legal and financial responsibilities

3. Our ticketing and website systems

We use WooCommerce, The Events Calendar Pro, and Event Tickets Plus to manage events and bookings.

• Your details are stored securely within our website
• We use them to manage bookings and check you in
• You may receive booking-related emails

4. Payments

Payments are processed securely by providers such as Stripe or PayPal.

• We do not store full card details
• Payments are handled securely by those providers

5. Email newsletters

If you sign up, we use Mailchimp to send updates.

• You can unsubscribe at any time
• We only email you if you’ve opted in

6. Licensed bar and Challenge 25

• You may be asked for ID to prove your age
• We do not store ID details
• We may record incidents where service is refused

7. CCTV

• Used for safety and crime prevention
• Footage stored securely
• Kept for up to 30 days unless required longer
• Shared with authorities if required by law

8. Legal basis

• Contract (ticket purchases)
• Consent (emails, cookies)
• Legitimate interests (running the cinema safely)
• Legal obligations

9. Sharing data

• Stripe / PayPal (payments)
• Mailchimp (emails)
• Website providers
• Google Analytics

10. Data retention

• Transactions: up to 6 years
• Email list: until you unsubscribe
• CCTV: up to 30 days

11. Your rights

• Access your data
• Correct it
• Delete it
• Object to use
• Withdraw consent

12. Cookies

We use cookies for site functionality and analytics. We ask for consent for non-essential cookies.

13. Contact

• Email: totnescinema@gmail.com
• Address: Totnes Cinema, 27a High St, Totnes, TQ9 5NP

14. Complaints

You can contact the Information Commissioner’s Office (ICO): https://www.ico.org.uk